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📄 Terms & Conditions

Welcome to Lucci. By using our website and making a purchase, you accept these Terms and Conditions. We recommend that you read them carefully before placing any order.

1. Company Identification

Store Name: [Store Name] Lucci

Email: contact form

Address: address provided by our customer support team

Tax ID: Tax ID available on issued invoices


2. Purpose

These Terms and Conditions regulate the use of the Lucci website and the conditions for the purchase and sale of products to the end consumer.

3. Orders

  • To place a purchase, the customer must provide true and complete information.

  • After the order is finalised, the customer will receive a confirmation email.

  • Lucci reserves the right to cancel orders in case of pricing errors, stock unavailability or suspected fraud.

4. Prices and Payment

  • All prices are in euros (€) and include VAT at the legal rate in force.

  • Available payment methods will be indicated at checkout.

  • The order will only be processed after payment confirmation.

5. Deliveries

  • Delivery times may vary depending on the product and the carrier.

  • Detailed information can be found in our Shipping Policy.

6. Right of Withdrawal

  • The consumer has the right to return their order within 14 days of receipt, without having to state a reason.

  • More information can be found in our Return Policy.

7. Warranty

  • All products are covered by the legal warranty of 2 years, in accordance with European Union legislation.

  • Defective products must be reported to Lucci via the contact email.

8. Liability

  • Lucci is not responsible for delays or failures caused by external factors (strikes, carrier problems, natural disasters, etc.).

9. Processing of Personal Data

  • The processing of personal data is carried out in accordance with the GDPR and can be consulted in our Privacy Policy.

10. Dispute Resolution

  • In case of dispute, the consumer can resort to the European Union's dispute resolution platform: https://ec.europa.eu/consumers/odr

  • Or to the competent Alternative Consumer Dispute Resolution entity in Portugal.

11. Changes

Lucci reserves the right to change these Terms and Conditions at any time, with updated versions published on this website.