📄 Shipping and Delivery Policy

At Lucci, we work to ensure your order arrives quickly and securely. Below you will find the shipping and delivery conditions applicable to purchases made on our website.

1) Order Processing

Preparation time: 1–2 business days after payment confirmation.
Orders placed after CUTOFF TIME HERE are processed on the next business day.
During campaign or sales periods, processing may take longer.

2) Estimated Delivery Times

Mainland Portugal: 2–5 business days after dispatch.
Azores and Madeira: 4–10 business days after dispatch.
Spain/EU: 3–7 business days after dispatch.
Rest of the world: 7–20 business days (varies by country).

Times are estimates provided by carriers and may vary due to reasons beyond Lucci's control (strikes, weather, logistical peaks, etc.).

3) Carriers and Tracking

We ship via carrier/CTT (may vary depending on destination and volume).
Once the order is dispatched, we will send the tracking code to your email.
If you do not receive the tracking within 48 business hours, please contact us: contact form.

4) Shipping Costs

Shipping costs are displayed at checkout, before payment.
Free shipping for orders over VALUE HERE (Mainland Portugal only), unless otherwise indicated.
International orders may incur additional costs.

5) Addresses, Delivery Failures, and Re-deliveries

Please ensure your address and contact information are correct at the time of purchase.
In case of an incorrect address, recipient absence, or unclaimed order, re-shipping costs are the responsibility of the customer.
We do not ship to P.O. boxes when the carrier does not allow it.

6) Damage and Lost Orders

If the packaging arrives damaged, photograph it before and during opening.
Report the issue within 48 business hours to contact form, attaching photos and the order number.
If damage/loss is confirmed, we will provide a replacement or refund after assessment.

7) Orders with “Pre-order” Items

Orders containing pre-order items will be sent in a single shipment when all products are available, unless otherwise agreed.
The estimated availability date will be on the product page.

8) International Shipments, Taxes, and Customs

For countries outside the EU, customs duties, local VAT, and customs charges may be applied by the destination country.
These costs are the responsibility of the customer and are not included in the amount paid at Lucci.

9) Inability to Deliver Due to Force Majeure

Lucci is not responsible for delays caused by external factors (natural disasters, strikes, border controls, holiday periods, etc.) but will do its best to minimize impacts.

10) Contact

For any questions, please use our contact form available on the website.

Return/exchange address (when applicable): address provided by our customer support team

This policy may be updated without prior notice. We recommend reviewing it before each purchase.