📄 Returns Policy
At Lucci, your satisfaction is our priority. If you are not completely satisfied with your purchase, you have the right to return or exchange the product in accordance with current legislation.
1. Right of Free Resolution
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The consumer has the right to terminate the contract within 14 days from the day they received the order.
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No reason is required for the return.
2. Conditions for Returns
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The product must be returned in perfect condition, with no signs of use, and in its original packaging.
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Hygiene products, cosmetics, intimate apparel, and other items that, for health or protection reasons, cannot be returned once opened, are not eligible for return.
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The customer is responsible for return costs, except in cases of manufacturing defect or error by Lucci.
3. Procedure
To exercise your right to return, you must:
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Send an email to contact form stating your order number.
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Await instructions for shipping the product.
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Send the item to the following address: address provided by our customer support team.
4. Refund
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After receiving and verifying the product, the refund will be processed within a maximum of 14 days.
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The refund will be issued using the same payment method used for the purchase, unless otherwise agreed.
5. Exchanges
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If you wish to exchange a product, you must follow the same return procedure and place a new order.
6. Defective Products
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If you receive a defective or damaged product, please contact us immediately via the contact form, sending photographs for analysis.
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In these cases, return costs will be covered by Lucci.
